Bank of Palestine concludes a series of training programmes in the field of customer service for its employees in West Bank and Gaza branches


Part of the efforts done by Bank of Palestine to develop Human Resources and management skills for its employees; BOP concludes a series of training programmes last week entitled “Excellence in Customer Service” The training took place in three locations; northern, central, and southern of West Bank for 230 participants, and was done by professors from prestigious Arab institutions.

The training aims at enhancing employees’ skills in dealing with customers and achieving a high rate of satisfaction and loyalty to the Bank’s clients. These trainings support the Bank’s image in the local community; in that clients will spread the word about the high quality of services provided by Bank of Palestine.

In the branches of northern West Bank; five trainings were held over two consecutive days. BOP’s branches and offices in Nablus, Jenin, Qalqelia, Tulkarem, and Tubas governorates got benefited from the trainings. These trainings took place in the training hall of Bank of Palestine Training Centre at which 58 participants of staffs from customer service and direct sales were involved.

In southern West Bank; three training courses of the same subject were held in Bethlehem, Hebron, Dorah, and Abu Dis governorates. The training took place in Bank of Palestine Training Centre/ Bethlehem branch at which 63 participants were involved. Finally, five training courses were held in the center of West Bank including branches of Ramallah, Jericho, Al-Masyoon, and Salfeet at which 69 participants from staffs of customer service and direct sales were trained at the Bank’s headquarter in Ramallah.

In addition to that, “Excellence in Customer Service” training was also executed in Gaza strip in June; where 8 branches and 40 participants were involved.

These events and activities strengthen BOP’s intention in increasing and deepening the employees’ capabilities, skills, and competences in dealing with clients.


Share News